Excellent service. Friendly staff, good prices, no lines.
The all time worst experience!!!! Their mistakes wound up costing me almost double for the rental and no one will address the issues.During the rental process, the agent entered the information for a Sam's Club discount. It didn't go through. She said that it would be given at the return. When I returned the car, I was told (quite rudely) that I would not be receiving the Sam's Club discount since it didn't happen when I rented the car. Then I found that the return agent charged me for a full tank of gas (over $121) when the car only needed 1/8 of a tank(this was also marked on the return slip). When I asked about it, he rudely told me too bad I'd have to talk to the manager, who has conveniently been unavailable each time I've called (I'm not from the area). To make matters worse, he knew I was trying to leave town ASAP due to an emergency back home. This location is run by the same manager as the train station location at Union Ave, which has also gotten bad reviews.
Quick great service, easy drop off, and painless
Great staff help from this location. Had a mix-up with a credit card but they were more than patient and helpful with helping me out. I look forward to renting from them again if I am ever up there for business.
Avis Car Rental is a US Car Rental based in New Haven, Connecticut. Avis Car Rental is located at 155 Burr St, New Haven, CT 06510, USA.
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