Go to two other shops.
Come back for front pads install ($50)
Did a great job putting on my new tires. Balance and everything came out good
Brought evidence to Suero, denies fault.
These guys are great. A cash only shop. I went in late with a challenging non standard rim. They found a tire to match and had me out in 20 minutes. Couldn't be happier.
Eventually agrees to take wheel off and remove metal
If you are not Hispanic do not go there!!! He openly refuse to change my tire bcuz i didn't want to pay $5 for him telling me why i needed a tire repair. I know why i needed the tire repaired and asked him to do it. He said he has to see. He then confirmed what i said then told me its a $5 charge. I asked if i get it repaired now will the $5 be in addition to the charge he replied "Yes" even if i get the work completed now. A Puerto Rican at the shop getting a repair said that "BS" bcuz he didn't know he had a crack in his rim he thought it was a slow leak and the owner didn't charge him to see why. After that the owner replied but you're family you got the family deal. Guest replied this is my 1st time here i dont know you. He then told me to go to Star tire in West Haven they will take care of me. He then said he will bot return after he seen this guy try to get over on me. Imagine how many other Black and White people he has did this too.
April 2017
Came for back brake pads/rotors install ($80)
1hr after, right side starts making grinding noises
Shop#1 no lube ($10 inspection charge)
Came back, metal piece was installed improperly & got stuck.
1hr after, right back wheel makes screeching noises.
Extremely unprofessional. I called for a price and to see if they have a size of a ride I need. The man who answered the phone barely spoke English and made everything I said out to be a joke and told me bye and hung up in my face as I asked to speak to someone else. Then when I called back and asked for a manager he put me on hold and acted like a different person. Then someone else got on and said that the man I just spoke to was the manager. I tried giving this place business and they lost it. Maybe when they take customers more seriously and get their act together I will go there again. Wouldn't recommend this to anyone. If I can trust them to talk on the phone why would I trust them with my car. Goodluck in the future !!
Shop#2 no lube ($20 inspection charge )
Came back, owner "that's normal man don't worry about it"
Suero Tire Shop Auto Repair is a US Car Repair based in New Haven, Connecticut. Suero Tire Shop Auto Repair is located at 370 Lombard St, New Haven, CT 06513, USA.
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